Welcome to Kalizey Online Store!


Return & Exchange

Return & Exchange

  • All exchanges must be addressed within 14 days of receiving products.
  • In order to make an exchange, all products must be in unworn, with original packing or you will not qualify for an exchange.
  • Exchanges can only be made if the products were factory defects and / or it was a result of our mistakes.
  • Unacceptable reasons for exchange are customer chose wrong size / wrong color / wrong style / customer decides no longer wants.
  • We will not accept returns if we sent you the correct products.
  • Read our policy and make sure you select the correct product, colour and size.
  • You can send emails at [email protected]

Instructions for Returning Goods

  • Before returning goods, please contact us first to discuss the issues you are having.
  • In over 90% of cases we are able to sort out the problem, without you having to send anything back.
  • If there are irremediable defects with the goods, you can return them back exchange under our 14 Days Refund.
  • Please email to [email protected], our Customer Service Department will offer you our return address, also some important instructions.
  • Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS.
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